Associates beware! Do you know that retailers can go away destructive suggestions about you in ShareASale and each different service provider can see it? Right here’s a narrative of how I used to be wrongly accused of trademark bidding violations this week and am unable to get the destructive suggestions eliminated regardless of there being no proof that I did something improper.
Tuesday morning I acquired an e-mail from Pets Warehouse that mentioned:
“You’re in someway linked to cashbackholic.com, you or them are utilizing our trademark in vilation of our phrases, you have to take down that trademark not bid on that Mark ASAP or we are going to delete you from our program”
I responded instantly:
“We’re under no circumstances associated to Cashbackholic. They merely hyperlink to our web site with none permission from us. They hyperlink to all totally different varieties of websites with out being associated to them. They’re simply an informational web site that tells folks the place they will store on-line. We don’t management them or their bidding or hyperlinks in any method.”
I believed that might be the top of it or not less than open up a dialog the place the service provider and I might resolve issues, particularly since I don’t even do any PPC. As a substitute, I instantly acquired a discover that I had been faraway from this system. Wonderful…I hadn’t promoted them in years since they’d a robust OPM crew working with them. So I simply eliminated them from Sunshine Rewards and figured that was the top of it.
Then I acquired a message from one other considered one of my retailers displaying me that this had popped up when he logged into ShareASale:
The destructive suggestions learn “TM bidding through alias.” The service provider (who’s a pal of mine) jokingly requested what I had gotten myself into. Inside minutes I acquired an e-mail from an OPM advising me that the destructive suggestions had additionally popped up when he logged into ShareASale. It was clear to me that doubtlessly a whole bunch of my retailers had been now being suggested that I used to be illegally trademark bidding.
This was taking issues too far. I emailed Pets Warehouse advising them that I wished the destructive suggestions eliminated as a result of it was not true and was defamatory of me and my firm. The destructive suggestions might injury my repute with present and potential retailers. As well as, as an lawyer and Govt Director of the Efficiency Advertising and marketing Affiliation, I take issues like this VERY severely and don’t in any method need to be related to it.
What adopted was a sequence of emails that confirmed that Pets Warehouse doesn’t have an understanding of how internet online affiliate marketing works and has no downside besmirching the repute of its affiliate companions. I concerned ShareASale within the scenario they usually supposedly informed the service provider that I used to be not concerned in any trademark violations. I’m not gonna lie….I acquired fairly nasty in these emails the extra offended I acquired concerning the scenario.
Pets Warehouse continued to allege that as a result of Cashbackholic linked to my web site, I should be ultimately colluding with them. Truly, Sunshine Rewards was listed LAST of the entire money again websites listed on the web page. Logically talking, why would I checklist my very own web site final if I used to be behind the web site??
Whereas I continued to demand that Pets Warehouse take away the destructive suggestions, they continued to demand that I in some way cease Cashbackholic from bidding on their identify–though I attempted repeatedly to elucidate that it was not my accountability and I had no responsibility to intrude within the problem. (I don’t even know if there was any trademark bidding occurring as a result of it doesn’t concern me and I didn’t really feel the necessity to examine.)
As soon as Pets Warehouse was faraway from Sunshine Rewards, Cashbackholic eliminated us from their Pets Warehouse web page. It’s performed routinely after they scrape our web site for our listings. There was no communication between me and Cashbackholic. And but Pets Warehouse now used our removing from the positioning as additional proof that we should have been colluding with them. Once more–a real lack of information (and even want to grasp) on the a part of Pets Warehouse.
After I once more identified that 1) ShareASale didn’t imagine I did something improper, 2) Pets Warehouse had no proof I had performed something improper, and three) this was hurting my enterprise, I acquired an e-mail that ended with this:
“You my pricey are responsible past doubt”
I’m not his “pricey” and I don’t respect being talked to love a 6 12 months previous lady. This e-mail is an ideal demonstration of the angle of the possession of Pets Warehouse and their incapacity to grasp our business. There are MANY websites that merely combination info from different websites (resembling money again comparability websites or deal comparability websites). If he would have taken the time to understand my experience and assist him perceive how these websites function somewhat than instantly leaping to conclusions and refusing to hearken to exhausting proof, he might have discovered one thing about our business and hopefully not broken the reputations of different associates.
As a substitute, he has now unfairly defamed Sunshine Rewards and doubtlessly price us enterprise. As an affiliate, do you need to take the prospect of working with Pets Warehouse and being the following one which he does this to?
I’m grateful to the retailers and OPMs who’ve jumped into ShareASale and left me constructive suggestions to attempt to counteract the destructive suggestions of Pets Warehouse. I so hoped that they might see motive and take away their suggestions however since they received’t, I can solely share what I’ve discovered this week:
- Associates ought to watch their suggestions in networks and reply instantly if one thing is wrong.
- Retailers ought to go away constructive suggestions for associates they like working with since you by no means understand how suggestions is being manipulated by different unscrupulous retailers.
- Pets Warehouse shouldn’t be trusted as a result of if they might do that to me, they might do that to anybody.
- Retailers who don’t fully perceive internet online affiliate marketing ought to rent OPMs to assist them with issues like this in order that good associates do not need their reputations ruined.
I’m guessing that I’m not the one web site that acquired swept up into this and it received’t be the final time a service provider unfairly leaves destructive suggestions a few good affiliate. The most effective we are able to all do is name out the unhealthy gamers and proceed to provide all of our help to the great ones.